Dedicated Account Manager

dedicated-account-managerOnce you have decided that The Tech Support Experts should be your managed help desk provider, we will provide you with a dedicated account manager. Your account manager is crucial in aligning policies and procedures, ensuring effective communication, and maintaining high service delivery standards.

The account manager is a single point of contact for the MSP, dedicated to understanding their unique needs and ensuring that both administrative and technical support teams operate by established policies and procedures.

The dedicated account manager works closely with your MSP to align policies and procedures, customising them to fit the MSP’s specific operational requirements and strategic goals. This alignment ensures consistency in service delivery, constant communication, and adherence to best practices across all support activities.

To maintain seamless operations, the account manager conducts regular check-ins through fortnightly or monthly Zoom meetings, depending on the size of the MSP and the volume of issues to be discussed. These meetings provide an opportunity to review ongoing support activities, address any concerns, and ensure that all teams are aligned with the MSP’s policies and procedures.

During these sessions, the account manager also focuses on resolving outstanding tickets requiring management-level intervention. This proactive approach ensures that complex issues are addressed promptly and efficiently, minimizing potential disruptions to the MSP’s operations.

By providing a dedicated account manager, we offer personalized support, enhance operational efficiency, and ensure that all aspects of the MSP’s service delivery are continuously optimized and aligned with their business objectives.

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