Embedded Ticketing Platform
At the heart of the TTSE team is Trevor, the CEO who heads the software and web development teams. This is where the blending of processes, policies and procedures becomes software.
Occasionally, we look for software and web solutions online that don’t meet our requirements or do 80% of what we are looking for, and 20% find the most important feature missing. In these situations, we end up developing our system.
The software and web development teams worked very closely with the admin team to develop a time management and time-tracking software package internally, enabling all teams within TTSE to work on one platform.
It all started with processes, policies, and procedures. Find ways to get all these into software and usable by all the teams to deliver a seamless platform for everything in TTSE to work with without the need to duplicate data in multiple systems.
What this means is:
– the admin team take your call and process your tickets on our platform,
– the tech support team do all the work and starts/pauses/resumes/stops the timers,
– the tech team leave all notes and screenshots/captures in our platform and yours,
– All tickets have a history of everything happening, which you can request.