How The Tech Support Experts Ensure Quality for MSPs
As a managed service provider (MSP), you know that staying on top of the latest technological advancements is essential to delivering exceptional service to clients. At The Tech Support Experts, we take this responsibility seriously, maintaining rigorous training standards to ensure we’re always up to date with the latest tools, platforms, and certifications. This week, we’re excited to share our recent accomplishment of becoming cPanel Certified Engineers. This milestone reinforces our web hosting and security expertise for MSPs and their clients.
Why Choose a cPanel Certified Partner?
cPanel is one of the most widely used control panels for web hosting, and it is recognized for its robust security, user-friendly interface, and extensive customization options. However, effectively managing cPanel environments requires specialized knowledge to address potential security vulnerabilities, troubleshoot complex issues, and optimize performance. With our team of cPanel Certified Engineers, The Tech Support Experts are uniquely positioned to help you navigate these challenges. Our engineers and developers have completed extensive training on the latest cPanel features, functionalities, and security protocols. We’re well-equipped to keep your hosting services running smoothly and securely.
We are very well known for building the fastest hosting servers because:
- we use a custom build of the Ubuntu server, modified after the installation to comply with cPanel requirements,
- we only use private hosting providers; this ensures 1-2-1 connectivity to the network and the Internet,
- we ONLY use 10Gbit (that’s right, you read it right, 10,000Mbit) connectivity,
- we ONLY use LiteSpeed Web Server, not Apache; this ensures the highest-performing websites,
- all domains are configured for JetBackup for individual restoration of cPanel accounts, databases, email, websites or DNS,
- we can assist with migrating from another cPanel service, or Plesk, CyberPanel, WebAdmin or any other hosting platform,
- all servers we build have a cloud backup attached for complete business continuity.
Pitfalls of cPanel on Shared Hosting
Running cPanel servers in a shared hosting environment like CrazyDomains, GoDaddy, Hostigator, SiteGround, Digital Ocean, etc, presents several potential pitfalls, particularly in terms of security and performance. Shared hosting providers typically host multiple users on a single server, which means resources like CPU, RAM, and bandwidth are shared among all tenants. This can lead to performance bottlenecks, especially if one client experiences a spike in traffic or requires extensive resources.
In addition, shared hosting environments are often more vulnerable to security risks, as vulnerabilities in one user’s website or application can potentially affect other users on the same server. Without dedicated resources and isolated environments, shared hosting clients face higher risks of cross-account breaches or malware spreading across accounts.
Dedicated cPanel Servers
One of the significant advantages we offer is our dedicated cPanel servers, which are strategically located in Sydney, Australia. We have built a solid foundation for everyone we host in the Australia region through Microsoft Azure. But it doesn’t stop there; Microsoft Azure is worldwide, so we can build the same solution anywhere in the world, and not limited to Azure, we can also host in Google Cloud, AWS, NextDC, OVHCloud, Linode, in fact, anyone with a dedicated VPS (Virtual Private Server).
This local infrastructure allows us to offer faster and more reliable services, reducing latency and ensuring a seamless experience for your clients. Whether you need a highly secure hosting solution or want to leverage the benefits of cPanel with minimal downtime, our dedicated servers are optimized to meet your needs.
End-to-End Support: From Building to Migrating Your cPanel Server
Our expertise doesn’t stop at providing support for cPanel environments—we also offer end-to-end solutions, starting with building your dedicated cPanel server and ending with migrating all your accounts seamlessly. We understand the complexities and potential pitfalls of server migration, and our team is well-versed in the best practices for data transfer, account management, and security settings to ensure a smooth transition. With The Tech Support Experts on your side, you can confidently expand your hosting services, knowing that your migration will be handled with precision.
Comprehensive Troubleshooting and Security Solutions
A reliable web hosting environment is more than the initial setup and migration. Continuous monitoring and troubleshooting are crucial to maintaining uptime, performance, and security. Our team proactively addresses any issues involving software bugs, compatibility issues, or performance bottlenecks. Additionally, our cPanel Certified Engineers are well-versed in cPanel’s advanced security settings, helping you implement safeguards to protect your clients’ data and prevent unauthorized access.
Why MSPs Are Choosing The Tech Support Experts
By partnering with us, you’re not just choosing a support team — you’re gaining a dedicated partner to help you grow your MSP. Our commitment to ongoing training means that we’ll continue to stay updated on new releases, updates, and best practices in cPanel and beyond, providing you with the confidence to offer top-tier web hosting services to your customers.
For MSPs looking to enhance their hosting capabilities or ensure security and stability on their dedicated cPanel servers, The Tech Support Experts offer unparalleled expertise backed by access to infrastructure worldwide through their datacentre partner network and a commitment to quality at every step.