CASE STUDY: Full Wireless Internet Service with Failover
We recently spent a week working with a long-term client in Horsham and Warracknabeal, who has been with us for 15 years. Most recently, in June and August 2024, we assisted them with upgrading their server room cabinet, repatching their total computer network and IP phone system and assisted with a significant internet service upgrade […]
What is a Managed Help Desk?
What is a managed help desk? A properly managed help desk with the tech support experts has the potential to significantly enhance the overall efficiency of an MSP. A well-managed help desk ensures: that all customer queries and concerns are efficiently resolved, improved customer satisfaction levels, reducing business costs, and retaining customers for the longer […]