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The Platinum Partner Program is an invitation-only program for MSPs that display access to resources and the experience of their MSP, and they are really … tech support experts.
Enjoy exclusive benefits as a Platinum Partner: You’ll gain access to premium rewards, priority level 4 support access, and access to tailored projects that fit your criteria.
The Platinum Partner Program is a prestigious, invitation-only membership for those committed to excellence. It is becoming a part of this elite group of MSPs that grants them access to exclusive benefits and unparalleled technical support.
Invitations are extended to select MSPs that align with our vision of long-term success and innovation. If you receive an invitation, you have an opportunity to unlock the full potential of a partnership with us.
Access to the Level 1-3 support teams is a valuable part of having TTSE help manage your help desk. Once an engineer is assigned to your IT support issue, you can have access via two communication platforms, Slack or Microsoft Teams. You can liaise and discuss any issues that need to be handed over. The engineers may come to you from time to time and ask specific questions if they are not in your password or knowledgebase databases, and also ask if they can update information.
If an engineer messages you and doesn’t get a reply, the ticket may be put on hold, and the admin team will follow up with you regardless of whether the information the engineer requested is answered.
Level 4 support member access is only available to MSPs on a premium subscription. This means you must be doing 25+ hours monthly, consecutively, with TTSE over a 3-month period. You can then request a level 4 engineer to have Zoom sessions with you to discuss high-level issues or projects that require a higher-level engineer to help project them out.
This is becoming an area lots of MSPs are looking for: the ability to work with trusted MSPs. We want to work with MSPs who share the same vision: working together is a win-win environment, not just making money and not caring about your customers.
If you are stuck with a complex problem, the best solution is to reach out to a community of engineers who enjoy working on complex, real-world problems. You can join a Zoom session and start brainstorming how we can fix your issue. We can also remotely connect with your client to help explain things and be part of your team.
As our MSP Network grows, so does your ability to work with new customers from anywhere in the world. What started as an MSP Network in Australia and New Zealand has now gone worldwide.
The TTSE support engineering team, work in all time zone. With engineers working in Australia, New Zealand and United States. We make sure no matter the time you need support, were here.
We are only interested in working with MSPs who want to participate in the win-win approach. If you are worried about sending out a TTSE MSP Partner, then this program is not for you.
Discover the impact of our partner program, IT support and services has, on the MSP community.
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When an urgent break-fix issue arises in a region where you don’t have an on-site team member, we can reach out to the MSP network and find someone who can be your feet on the ground and help troubleshoot the problem on your behalf. Not all MSPs will have someone readily available right away, but as we grow our MSP network, this will become much easier.
This is not necessarily urgent with project work, but you need new equipment plugged in. This is scheduled work. We can help you find an MSP who can plug the equipment in on your behalf and then coordinate with us to bring your devices online.
This is a 2-4 hour response time. An MSP in the area will be contacted to reach out to a customer to coordinate a time to visit, troubleshoot and if hardware is available, install/repair support issue.
This is a 2-4 day turnaround. An MSP in the area will be contacted to contact the MSP who needs the equipment plugged in. The MSP will be asked to go onsite on a particular day, install devices according to how the MSP would like them installed and configured, and then hand it back to the MSP to finish remotely.
Our Platinum Partner Program allows your MSP to join a network of IT providers who can share knowledge and resources and assist with complex infrastructure issues.
To qualify you must:
If you would like to share in our win-win vision, we would really like you to join us and upgrade your status to Platinum Partner for The Technical Support Experts.
Here are some FAQ’s that other MSP’s have asked before joining The Tech Support Experts.
We’re only an IT support company providing a Managed Help Desk for Managed Service Providers (MSPs) and won’t take customers from other IT companies.
As we are an IT support company for Managed HelpDesk Service Providers (MSP’s), we do not work direct with customers unless they are affiliated to an MSP.
This removes the risk of a customer trying to come to the tech support experts to work directly with us.
What we do have, for our premium subscribers (which is no extra cost when on premium), we have a network of MSP’s, and what we do is direct the new customer to our MSP partners page and from the map, the can select a MSP they want to work with.
So, in theory, they dont become a direct customer for It Managed Solutions, but become a direct customer for an MSP and we still get to work with them … its a win win!
We do. TTSE creates a group of MSPs that work together. Joining this network helps your business expand beyond your own capabilities.
No, a dedicated virtual machine profile will be configured with your help desk, password database, email, and remote access platforms. We will work the same way as you do.
As we are Tech Support Expert We answer calls on your behalf, as if you are answering the calls. As an example, Good morning/afternoon your company name help desk, John speaking … how can we help you today!
We have internally developed software that enables us to assign a job to an engineer and track job tickets by starting, pausing, resuming, and stopping a timer. All the data is linked and calculated upon job closure to create an invoice entry with the date, time from and time, the engineer who worked on the job, a description of the job, and the cost of the job. We call this a time-billing invoice.
Absolutely, all you need to do is call the admin team, give them your ticket/job number, and they will email you a Job/Ticket History report instantly. There is no need to wait for a custom report to be created.
This report will include: