The future of virtualisation

The future of virtualisation! Virtualisation is pivotal in modern IT infrastructure, as it creates virtual environments that allow multiple operating systems and applications to run on a single physical server. This maximises hardware utilisation and enhances flexibility, scalability, and cost-effectiveness—key benefits essential in today’s fast-paced, resource-conscious business environment. However, the virtualisation landscape is transforming due […]
cPanel Expertise for MSPs

How The Tech Support Experts Ensure Quality for MSPs As a managed service provider (MSP), you know that staying on top of the latest technological advancements is essential to delivering exceptional service to clients. At The Tech Support Experts, we take this responsibility seriously, maintaining rigorous training standards to ensure we’re always up to date […]
CASE STUDY: Full Wireless Internet Service with Failover

We recently spent a week working with a long-term client in Horsham and Warracknabeal, who has been with us for 15 years. Most recently, in June and August 2024, we assisted them with upgrading their server room cabinet, repatching their total computer network and IP phone system and assisted with a significant internet service upgrade […]
Dedicated Account Manager

Dedicated Account Manager Once you have decided that The Tech Support Experts should be your managed help desk provider, we will provide you with a dedicated account manager. Your account manager is crucial in aligning policies and procedures, ensuring effective communication, and maintaining high service delivery standards. The account manager is a single point of […]
Flexible Pricing Plans

Flexible Pricing Plans At The Tech Support Experts, we offer flexible pricing plans tailored to meet any MSP’s diverse needs and requirements. We understand that each MSP operates differently, with unique demands and varying scales of operation. Our pricing structure is designed to provide maximum value, ensuring that MSPs can choose the support and services […]
Enhance MSPs with Automation

Enhance MSPs with Automation in the RMM and Help Desk We specialize in integrating automation into an MSP’s Remote Monitoring and Management (RMM) tools, building custom scripts for software installations, and creating PowerShell scripts for use via help desk systems. Additionally, we implement effective policies and procedures to ensure seamless operations. Our approach to automation […]
The Advantages of a Scalable Managed Help Desk for MSPs

The Advantages of a Scalable Managed Help Desk for MSPs For Managed Service Providers (MSPs), implementing a scalable managed help desk is not just a wise decision but a strategic move that can significantly enhance customer service, expedite issue resolution, and free up valuable time to focus on core business activities. With today’s competitive business […]
Embedded Ticketing Platform

Embedded Ticketing Platform At the heart of the TTSE team is Trevor, the CEO who heads the software and web development teams. This is where the blending of processes, policies and procedures becomes software. Occasionally, we look for software and web solutions online that don’t meet our requirements or do 80% of what we are […]
We fill the gap with your services portfolio

We fill the gap with your services portfolio. Do you have services missing from your services portfolio? Let us help you. We don’t want you to resell our services. We will set it all up for you, from finding the right vendors to setting up the services for your customer so you can bill directly […]
Level 1/2/3/4 IT Support Engineers

Access to Level 1/2/3/4 IT Support Engineers For Managed Service Providers (MSPs), having access to a comprehensive range of technical support engineers and providing all levels of support is crucial for delivering exceptional service and ensuring client satisfaction. With so many ways to provide technical support, e.g., phone, email, or live chat, we still offer […]